FAQs: Returns, Refunds, and Exchanges

How do I return?

  • Visit our returns center: streetflight.returnscenter.com

  • Enter your order number and email address to start

  • Follow the instructions and select the items you want to return

  • Once your request is approved, you will get a confirmation email with shipping guidelines

What items are returnable? 

  • Within 30 days from the date of purchase

  • In unused and re-sellable condition

  • In the original packaging with all accompanying material / tags intact

The item I received is damaged!

If the purchased product is faulty, reach out to us within 7 days of the delivered date.

Can the items be exchanged?

RETURNS: YES / EXCHANGES: NO.

Street Flight is a print-on-demand enterprise, every item is produced upon order and we maintain only a minimal inventory for our various retail pop-ups. This business model allows us to minimize waste and to only produce what our community requires rather than arbitrarily flooding markets in search of potential buyers.

What are the refund options?

The following refund options are supported:

  • Refund to the original payment method

How do I ship back the items?

For instructions on how to ship the returned products, refer to the email received after placing the return request.

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.

My question is not addressed...

If you have any queries regarding return or refund, reach out to us: 

                 streetflightshop@gmail.com